We have some users logging into 1 particular Citrix server and when they open an application they never start. There is one particular service which is suppose to start in the background and then its suppose to close but it never does. Anyone knows how to fix this issue. We found 2 solutions to this question. Citrix Receiver launch.ica file does not open – nothing happens. Clicking on a published application or desktop resulted in nothing happening. Seemed like the launch.ica file just wasn’t calling Citrix Receiver properly to start the connecting process. IE wasn’t asking me to save or open launch.ica, this was differrent.
Hello,
Thank you for posting your question on Microsoft Community.
I appreciate all your efforts towards resolving the issue.
I understand that you are experiencing issue with Citrix app not working in the system.
In order to understand the issue more clearly, I would request you to kindly provide me with the following information.
- Are the computers connected to any “Domain”?
- Did you make any changes to the computer prior to this issue?
- Since how long are you experiencing this issue?
- Have you installed the Citrix receiver on your computer?
I would suggest you to try following methods and check if it helps.
Method 1:
How to temporarily disable Antivirus program, please follow the steps provided below and check if it helps.
- On the Task Bar next to System Clock, you will see the Security Software Icon.
- Right Click on the Security Software Icon, you will see a pop up window.
- In that pop up window, select the option to disable.
- Click on that option.
Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
If the issue still persists, please follow method 2
Method 2:
We need to uninstall and reinstallthe Citrix app and check if it works.
To uninstall the program, please follow the steps in the link provided below.
Uninstall, change or repair a program.
If the issue still persists, please follow method 3
Method 3:
What to do if you have problems with an app, please refer the link below
Note: The Windows Store will automatically notify you if there’s a problem with an app and try to fix the problem. If you continue experiencing problems with an app, or if you're unable to open the Store, try running the Apps troubleshooter. This tool can automatically identify and fix some problems with apps and the Store. It's only available in English, but will work on PCs running any language.
If the issue still persists:
Note: I would suggest you to post your query in Citrix Forum Community, and check for the responses. Please follow the steps in the link provided below to post your query.
For reference:
Please refer to the link provided below.
Microsoft Windows 8.1 Updates and Windows Server 2012 R2 Updates Validation Report.
I hope this information is helpful.
Please provide us with the above information further assistance, we will be glad to
assist you.
Thank you.